Shipping policy
Shipping Policy
Order Processing
Orders are processed and shipped within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During product launches, promotions, or high-demand periods, processing times may be slightly extended.
Shipping Times
Estimated delivery times:
- Europe: 7–12 business days
- Worldwide: 7–15 business days
Delivery times are estimates and may vary depending on the destination country, local carrier, and customs procedures.
Order Tracking
All orders are shipped with tracking numbers.
Once your order has been shipped, tracking information will be automatically sent to your email address.
Address Accuracy
Please make sure your shipping address is complete and correct during checkout.
Zuyeses is not responsible for:
- Delays caused by incorrect or incomplete addresses
- Packages delivered to the wrong address due to customer error
- Undeliverable or returned shipments
Lost or Delivered Packages
Orders marked as “Delivered” by the shipping carrier are considered successfully delivered.
If you have not received your package, please first:
- Check with your neighbors
- Contact your local shipping carrier
After that, feel free to contact our support team. We will do our best to assist you.
Shipping Delays
Delivery delays may occasionally occur due to:
- Customs procedures
- Weather conditions
- Public holidays
- Local carrier delays
- High shipping volume periods
These delays are outside the control of Zuyeses.